Support

Support


Service, Installation, & Training

If you need security camera installation, service, or training, on how to operate them, then give us a call today! We offer competitive rates, and service most of Southern California. Call us at 1-888-203-6294 to schedule an appointment.


Technical Support

Our valued customers may receive technical support by phone on any items purchased at a rate of $45 per 30 minutes, or $80 per 60 minutes. If you are experiencing any problems with your equipment then contact our Technical Support Division toll-free at 1-888-203-6294 or by email at support@securitycamexpert.com.

Please include the following information in your email:

Invoice #
Company Name
Preferred Time & Contact Method
Detailed Description of the Problem

*Support by phone is only available from 8am to 4pm PST, Monday through Friday.


Returns & Exchanges

See our Returns & Exchange Policies for more information.


Frequently Asked Questions

Product Information:

  1. Q: How can I find out if you have the product I am look for?
  2. Q: How do I know if an item is in stock?
  3. Q: What if the type/color I need is not shown in the drop-down menu? Can I place a back order?
  4. Q: Can you notify me when a certain item/type/color becomes available?
  5. Q: Can you send me a catalog?

Account Information:

  1. Q: Why do I need to create an account?
  2. Q: I forgot my password, how can I retrieve it?
  3. Q: How do I edit my account information?

Ordering Information:

  1. Q: Can I cancel an order after it has been submitted?
  2. Q: Why was my order cancelled?

Payment Information:

  1. Q: What forms of payment do you accept?
  2. Q: Is it safe to shop with my credit card or debit card on SecurityCamExpert.com?
  3. Q: What is a Card Verification Number?
  4. Q: Do you charge sales tax on orders?

Shipping Information:

  1. Q: When will my order ship?
  2. Q: Can I expedite my order?
  3. Q: Which courier will you use to ship my package?
  4. Q: Can I use another courier or the United States Postal Service?
  5. Q: Do you ship internationally?
  6. Q: Can I use my own shipping account?
  7. Q: How long does it take for my purchase to be delivered?
  8. Q: What if I receive a partial order?
  9. Q: Can I pick up my order?

Returns, Refunds, Exchanges:

  1. Q: Do you accept returns?
  2. Q: Is there a restocking fee?
  3. Q: Do you accept exchanges?
  4. Q: What if I have a defective item?
  5. Q: When will my replacement be shipped?
  6. Q: Will I be refunded original shipping costs?


Q: How can I find out if you have the product I am look for?

SecurityCamExpert.com offers a lot of different ways to find what you're looking for, here are some suggestions on how to use our website to find what you want.

By Brand: If you know the brand name of product you are looking for, the best place to start is the menu listing on the left of our site. This displays all of the brands we carry, and you can narrow down your search within any brand you choose.

By Name: If you know the name of the product you are looking for (like "ZMODO CM-S22113BG"), all you need to do is use the SEARCH box at the top of the page, it's very convenient for finding specific products.

Just Browsing: If you just want to browse, try clicking on the menu items on the left of the page. You will find a menu of different categories to browse; it will give you lots of different ways of looking at what we have.



Q: How do I know if an item is in stock?

SecurityCamExpert.com keeps a good stock of all inventory on our website. Occasionally there may be a backorder. If you would like to know the current inventory status, please do not hesitate to call a sales representative for an accurate inventory status.



Q: What if the type/color I need is not shown in the drop-down menu? Can I place a back order?

We do not offer back orders for items not currently shown on the website, nor do we have information on when items may become available in the future. Our website is updated on a regular basis with new items and sale prices. By visiting our website frequently, you will see the most up-to-date information on our available products.



Q: Can you notify me when a certain item/type/color becomes available?

We won't be able to notify you when particular items are added to our inventory, but we do offer an opt-in newsletter that is sent to our customers on a regular basis. The newsletter highlights our newest products, sale items, and other promotions we are having each month. You can opt-in for the newsletter by accessing your account.

Our website is updated on a regular basis with new items and sale prices. By visiting our website frequently, you will see the most up-to-date information on our available products.



Q: Can you send me a catalog?

SecurityCamExpert.com is strictly an online retailer, and therefore we do not provide a catalog to our customers. Our website is updated on a regular basis with new products and sale prices. By visiting our website frequently, you will see the most up-to-date information on our available products.



Q: Why do I need to create an account?

Having an account with SecurityCamExpert.com offers many advantages. You will be able to shop faster because your shipping and billing information is retained through an address book, which means no more repetitive typing of your information for each order you place. Just select it from your address book during the checkout process. An account will also enable you to track your current and previous orders as well as enable SecurityCamExpert.com to provide you with better customer support. However, if creating an account isn't for you then you can still place your order over the phone with one of our sales representatives.



Q: I forgot my password, how can I retrieve it?

If you forgot your password you won't be able to recover it, but instead we will issue you a new password. For security reasons, we do not store password in plain text. Passwords are encrypted using a one-way hash. This means that once the password is encrypted it can't be reversed.

To obtain a new password for your account, simply click here, enter your account email address, and click the "Send Password" button. A new password will be sent to your email address. You can use it to log in to the account interface and from there you can change the temporary password to one of your choice.



Q: How do I edit my account information?

You can edit your account at any time. This can be done by visiting the My Account section of our website. Log in to your account by typing in your email address, password, and click the "Log in to our secure server" button. You can then select from multiple options to edit your account.



Q: Can I cancel an order after it has been submitted?

It is possible to cancel an order that has been submitted to SecurityCamExpert.com, only if your order has not been processed. The order must be canceled the day it was ordered. If you would like to cancel an order, please contact a sales representative immediately. If your order has been processed, you will need to return the merchandise.



Q: Why was my order cancelled?

First, please make sure that you entered the correct credit card number and information when you placed your order. As a practice of our business, we randomly and routinely contact our customers to verify order information. If you receive a message, please return the call at 1-888-203-6294. If you do not return the call, it will delay the processing of your order. If you do not return the call within 48 hours, your order will be canceled.

We provide these services as a protection to our customers and hope that you will be pleased with the high standards of business practices on our website. If you continue to have difficulty, please contact a Customer Service Representative by telephone at 1-888-203-6294.



Q: What forms of payment do you accept?

Currently we accept Visa, MasterCard, American Express, and Discover credit and debit cards for all orders.

We accept credit and debit cards issued by a United States bank. If you have a foreign issued credit card, the order can be completed through our partner Comerxia. If you are using a foreign issued credit card and would like to ship to a United States address, you may place the order on our website as usual. However, please be aware that processing of your order may be delayed, as we contact the bank that issued to card to verify your account information. This process could affect order delivery time, especially if you have chosen an expedited shipping option.

We do not accept cash, checks, or money orders toward purchases made on our site, nor do we accept any type of mail orders.



Q: Is it safe to shop with my credit card or debit card on SecurityCamExpert.com?

We strive to maintain a safe environment for our customers to shop online. We are a Thawte Secure Site, meaning that the transit of all credit and debit card information is encrypted using SSL technology. Also, we don't store your credit card information. Once your order has been processed your credit card information is removed from our system.



Q: What is a Card Verification Number?

Card Verification Number is a 3 or 4 digit number found in the signature area on the back of your credit card or on the front of your American Express card. We require the Card Verification Number to be entered on all orders as a protection to our customers. We hope that you will be pleased with the high standards of business practices on our website.



Q: Do you charge sales tax on orders?

Only those customers that are located in California will be charged sales tax.



Q: When will my order ship?

Orders placed before 12:00 p.m. PST will be shipped the same day. Orders placed after 12:00 p.m. PST will be shipped the following day. If there are any delays in shipment however, a SecurityCamExpert.com representative will notify you.



Q: Can I expedite my order?

UPS offers the following methods of expedited shipping Next Day Air, 2nd Day Air and 3 Day Select. Please do not forget to calculate order processing time. Additionally, UPS does not refund any monies on delayed packages due to weather issues.



Q: Which courier will you use to ship my package?

All orders are shipped UPS ground unless customer specifies a different shipping method. Depending on location, ground shipments usually take between 3-5 business days. All other expedited shipping methods will ship accordingly. If you have any questions in regards to a tracking number please contact UPS at 1-800-PICKUPS or www.ups.com.



Q: Can I use another courier or the United States Postal Service?

If UPS does not delivery to your area, such as an APO address, we can ship your items using the United States Postal Service. We are also able to ship United States Postal Service to post office boxes or areas such as Hawaii, Alaska, Guam and the Virgin Islands.



Q: Do you ship internationally?

All order being shipped to Canada will be calculated upon check out. These packages will be shipped UPS ground method. If you are interested in shipping anywhere else please contact a sales representative and they will calculate shipping charges and payment methods accepted outside of United States and Canada.



Q: Can I use my own shipping account?

You may specify on your internet order or consult a sales representative if you would like to use your own shipping account. You can use a UPS, FedEx or DHL account number.



Q: How long does it take for my purchase to be delivered?

When you place an order with SecurityCamExpert.com, you are emailed a confirmation of your order. Once your order is shipped, you will receive an email with the UPS tracking information for your order's shipment (we currently ship Monday through Friday only). UPS Ground shipping is usually delivered between 5-7 business days. Although rare, some orders may take a full 10 business days to arrive, when ordering by UPS Ground shipping.

The UPS tracking information sent to you via email from SecurityCamExpert.com will provide the most detailed information as to when you can expect your order. You can click on the link in your email and be taken directly to the ups.com website for specific information regarding your order.

*As a reminder, UPS does not deliver for SecurityCamExpert.com on Sundays, or on national and federal holidays. We ship Monday through Friday only (excluding national and federal holidays) to addresses in the United States.

*NOTE: if your shipping information does not match your billing information, there may be a delay in order processing.



Q: What if I receive a partial order?

Many times orders may be split up and shipped separately. Equipment may be shipped from different warehouses. Please check your packaging slips for more information. Please note, if your item is on backorder you will be notified by a SecurityCamExpert.com representative.



Q: Can I pick up my order?

We offer Will Call service. If you are a local customer you may pick your orders up from our office. The Will Call service is located in the front of the building.



Q: Do you accept returns?

Returns will be accepted only within 30 days of receiving your order. After 30 days there will be no returns accepted. All equipment must be returned in its original packaging & condition or no returns will be accepted. Please contact the return department for return authorization number.



Q: Is there a restocking fee?

Returns are subject to a 20% restocking fee for non-defective items.



Q: Do you accept exchanges?

Exchanges will be accepted within 30 days of receiving your order. Please contact the return department for return authorization number.



Q: What if I have a defective item?

If you receive a defective item or an item becomes defective within the first month of your invoice date, SecurityCamExpert.com has an advanced replacement warranty. This means SecurityCamExpert.com will send the replacement item and a UPS call tag so you can return the defective item. If an item becomes defective after one month, the item must be returned to receive a replacement. Please contact the return department for advanced replacement and replacement return authorization numbers. All packages must have a return authorization number.



Q: When will my replacement be shipped?

Replacements will ship within three days of arriving to SecurityCamExpert.com warehouse. Please keep all tracking numbers of replacements shipped to SecurityCamExpert.com. This will allow you to track the progress of your equipment.




Q: Will I be refunded original shipping costs?

All original shipping charges paid by the customer will not be refunded in any case.